Wickwar Wessex Pub Company - Covid-19 Public House Rules of Patronage and Risk Assessments - July 2020

It’s good to welcome you back to our business.

We are proud to be Covid-19 Secure 2020 and have worked very hard to keep our guests and team safe.  

Please read the following Rules of Patronage and attached Risk Assessments and do not hesitate to seek help via Brew.crew@wickwarbrewing.co.uk to clarify any points.

These rules and practices are for the safety of customers and staff alike. We kindly ask that you respect and adhere to them for the safety and enjoyment of all. We reserve the right to refuse service to anyone who does not abide by these rules.

Please understand the need for the firm language in these rules. Our teams have been instructed to work in this way for the benefit of everybody so we please ask you to respect them and to do your bit in helping us adapt in these testing times.

RULES OF PATRONAGE JULY 2020 - Wickwar Pubs

We are proud to be Covid-19 Secure 2020 and have worked very hard to keep our guests and team safe.  Please see our Covid-19 Secure 2020 certificate which explains those measures taken.

Please read the following and do not hesitate to seek help to clarify any points.

  • If you feel unwell please do not enter these premises. If you have any of the following symptoms:
  • loss of taste or sense of smell, high temperature, or persistant cough.

Please go home and call 111.

  • Please adhere to appropriate social distancing of at least 1 metre plus at all times.
  • Please provide the necessary details for Track & Trace on entering.
  • Please refrain from vertical drinking inside. Vertical drinking is permitted outside provided it is done whilst adhering to the 1 metre plus social distancing requirement.  Table service is provided to prevent orders being made at the bar.
  • Guests can sit in groups of two households or support bubbles internally.
  • Guests can gather outdoors as above or in a group of up to 6 persons from any number of households.
  • Please do not move any furniture. It is spaced to maintain social distancing and will keep you safe.  Please request one of team members to do so if your group meets the social distancing criteria.
  • Please ensure any accompanying children are supervised and adhere to social distancing.
  • We have invested in an app so you can order and pay at table. Please use this where possible.  The next safest way to pay is contactless.  Cash will be accepted as a last resort to minimise the risk of spreading infection.
  • Any open windows or wedged doors are to increase ventilation or reduce touchpoints so please leave them as you find them.  Please inform a team member if you are cold.
  • We are not permitted to turn up music or sports commentary, please do not ask.
  • Please be alert when walking to the exit or toilet. Ensure you can see your route and manoeuvre to adhere social distancing at all times.
  • Please wash your hands and use our clearly displayed sanitiser stations frequently.
  • If you are outside and our internal guest numbers are at capacity we cannot permit you to come inside regardless of weather conditions.  Please remember social distance guidelines when seeking cover.
  • If you are dining please request only condiments that you will use as we will discard any unused sachets.
  • Sit back, relax and enjoy our hospitality!

These rules and practices are for the safety of customers and staff alike. We kindly ask that you respect and adhere to them for the safety and enjoyment of all. We reserve the right to refuse service to anyone who does not abide by these rules.

Please understand the need for the firm language in these rules. Our teams have been instructed to work in this way for the benefit of everybody so we please ask you to respect them and to do your bit in helping us adapt in these testing times.

Kindest Regards,

The Team across Wickwar Wessex Brewing & Pub Company.