1.0 Customers
You must be aged over 18 years and capable of entering into a contract. You must supply proof of age on request.

2.0 Representation of products
2.1 Wickwar Wessex Brewing Company Limited reserves the right to alter without notice prices of products and conditions of sale before you place an order. Please note product shades and shapes may vary.
2.2 Certain items have been used for photographic purposes.

3.0 Payment
3.1 Payment must be made in full by credit or debit card (Visa, MasterCard, Delta/Connect, or Maestro) or by PayPal, prior to dispatch of your order. In the event of non-authorisation of payment we will contact you to advise and take alternative method of payment. We do not accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

4.0 Delivery
4.1 Delivery will be by national carrier. It will usually be with you within 5 working days from receipt of an order, excluding any events that are beyond our reasonable control.
4.2 Deliveries will be made to mainland UK only.
4.3 All products must be signed for by an adult (aged 18 years or over) on delivery and if no one is at the address when the delivery is attempted, and no delivery instructions have been received, the products will be retained by the driver. The driver will leave notification of attempted delivery and customers can telephone to rearrange for the driver to return at a later time.

5.0 Returns policy
5.1 Return of bottles. Within 28 days of receipt of your order, you may return any item in its original condition for a full refund. Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods or, if you prefer, give you a full refund. Please note all returned parcels must be sent back using recorded delivery. We will not accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods unless the items were faulty when we supplied them to you and a receipt of your postage costs is included. Please provide us with the reason for the return. Please send the package to Returns, The Brewery Shop, Wickwar Wessex Brewing Company Limited, Station Road, Wickwar, Gloucestershire, GL12 8NB.
5.2 Due to the nature of cask beer, once bright racked into portabAle containers, the lifespan for such products is limited to within 5-7 days. Please call 01454 299592 for advice/to register a problem regarding these products.

6.0 Limitation of liability
6.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.
6.2 Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

7.0 Intellectual property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, registered trademarks, product names, designs or any other material shown on or connected with our website.

8.0 Governing law
These terms shall be governed by and construed in accordance with English law and all parties shall submit to the exclusive jurisdiction of the English courts. If you have any queries or complaints please write to Wickwar Wessex Brewing Company Limited, The Old Brewery, Station Road, Wickwar, Gloucestershire, GL12 8NB

App T & Cs

These terms and conditions set out the applicable terms between you, the user of the Wickwar App (the “App” and Wickwar Wessex Pub Company Limited (“Wickwar”), a company registered in England and Wales with registered number 03959835 and registered office address The Tramshed, 25 Lower Park Row, Bristol BS1 5BN. By continuing to use the App you confirm your acceptance of these App terms of use (“App Terms”). If you do not agree to these App Terms you must immediately uninstall the App and discontinue its use. These App Terms should be read alongside our Privacy Policy.


APP and Related Terms

Depending on the version of the App you have downloaded, these App Terms incorporate Apple’s or Google Android’s terms and conditions and privacy policies (“Platform Terms”). If there is any conflict between these App Terms and the Platform Terms then these App Terms will prevail.

We may from time to time vary these App Terms. Please check these App Terms regularly to ensure you are aware of any variations made by us. If you continue to use the App you are deemed to have accepted any such variations. If you do not agree to such variations you should not use the App.

Use of the App

You must be at least 18 years of age and resident in the UK to use the App.

Wickwar hereby grants you a non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use and only on an Apple or Android device (“Device”) as permitted by the applicable Platform Terms and in accordance with these App Terms (“User Licence”). All other rights in the App are reserved by Wickwar. In the event of your breach of these App Terms we will be entitled to immediately terminate the User Licence. You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App. You accept responsibility for these and any other such third party charges as may arise from your use of the App. If you are not the bill payer for the Device being used to access the App, you will be assumed to have received permission from the bill payer for using the App. You acknowledge that where you use services provided by Apple or Google or any other third parties in connection with your use of the App you will be subject to, Apple’s, Google’s or the applicable third party’s terms and conditions and privacy policy and you should ensure that you have read such terms.

Loyalty Rewards

Offers may vary by location.

Points earned have no cash value. Rewards may be varied or withdrawn by Wickwar at its discretion.

Intellectual Property

The Wickwar name and logo and other Wickwar Wessex Brewing Company Limited (“WWBC”) trademarks, service marks, graphics and logos, together with other trademarks, service marks, graphics and logos used in connection with the App are the trademarks of their respective owners and may not be copied, imitated or used, in whole or in part, without the prior written consent of the applicable trademark holder. The App and the content featured therein are protected by copyright, trademark, patent and other intellectual and proprietary rights which are reserved to Wickwar, WWBC and its licensors.

Prohibited Uses

You agree not to use the App in any way that: is unlawful, illegal or unauthorised; is defamatory of any other person; is obscene or offensive; promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringes any copyright, database right or trade mark of any other person; is likely to disrupt our service in any way; or advocates promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse.


You agree to indemnify Wickwar and WWBC for any breach of these App Terms. Wickwar reserves the right to control the defence and settlement of any third party claim for which you indemnify Wickwar and WWBC under these App Terms and you will assist us in exercising such rights.

No Promises

Wickwar provides the App on an ‘as is’ and ‘as available’ basis without any promises or representations, express or implied. In particular Wickwar does not warrant or make any representation regarding the validity, accuracy, reliability or availability of the App or its content. To the fullest extent permitted by applicable Law, Wickwar hereby excludes all promises, whether express or implied, including any promises that the App is fit for purpose, of satisfactory quality, non-infringing, is free from defects, is able to operate on an uninterrupted basis, that the use of the App by you is in compliance with laws or that any information you transmit in connection with this App will be successfully, accurately or securely transmitted.


These App Terms shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales to reolve any dispute between them arising under or in connection with these App Terms. If any provision or part of a provision of these App Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Contact Us

If you have any questions regarding our App you can e-Mail us at brew.crew@wickwarbrewing.co.uk